Water is leaking
Close the main stopcock (usually in the basement or next to the water meter). Keep electrical devices away from the water.
Haustechnik Krause · Berlin
Plumber, heating & electrician in Berlin.Requests in English welcome.
Leaking pipe, no hot water, power out – or planning a new bathroom or heat pump? Call us around the clock or send a short request. We usually get back to you within 5 minutes, and an appointment is often possible the same day.
- 4.9 100+ Google reviews
- 5 minusual reply time
- 24/7+49 178 8658717
- €5mliability cover · Allianz
Emergency?
What to do right now.
First steps until we arrive – then call us: +49 178 8658717. If there is danger to life, dial 112.
Drain is blocked
Stop using water in that line. Don't use chemical drain cleaners – they can damage pipes and make the repair harder.
Heating is off
Note the error code on the display and check the pressure gauge. Don't keep refilling water – tell us the values on the phone.
Power is out
Don't touch damaged cables or sockets. If the fuse trips again immediately, leave it off and call us.
One contact for everything
What we do in Berlin.
Plumbing, heating, heat pumps, electrics, bathrooms and property services from one team, with one contact person from the first call to the invoice. Detailed service pages are currently in German.
In all twelve Berlin districts:
- Mitte
- Friedrichshain-Kreuzberg
- Pankow
- Charlottenburg-Wilmersdorf
- Spandau
- Steglitz-Zehlendorf
- Tempelhof-Schöneberg
- Neukölln
- Treptow-Köpenick
- Marzahn-Hellersdorf
- Lichtenberg
- Reinickendorf
How it works
- 1
Tell us what's wrong
Call us or send the form – two or three sentences and your postcode are enough.
- 2
We call you back
Usually within 5 minutes. We clarify the job, the cost frame and the appointment – often the same day.
- 3
The Krause team comes by
Prepared for your job. Anything beyond the agreed scope only after your OK.
FAQ
Questions from customers in Berlin.
Your question isn't listed? Call us: +49 178 8658717
Which parts of Berlin do you cover?
All twelve Berlin districts: Mitte, Friedrichshain-Kreuzberg, Pankow, Charlottenburg-Wilmersdorf, Spandau, Steglitz-Zehlendorf, Tempelhof-Schöneberg, Neukölln, Treptow-Köpenick, Marzahn-Hellersdorf, Lichtenberg and Reinickendorf.
Can I make my request in English?
Yes. Requests in English are welcome – by phone or with the form on this page. Tell us your preferred language when you contact us.
How quickly will Krause get back to me?
We usually get back to you within 5 minutes. By phone we are available around the clock: +49 178 8658717.
Is a same-day appointment possible?
Often, yes. Whether a technician can come the same day depends on the location, the job and current workload – we tell you directly on the phone.
What will it cost?
We give you the cost frame before the appointment. Additional work is only carried out after you have agreed to it.
Is Krause insured?
Yes. Krause holds business liability insurance with Allianz. Damage we are liable for during our work is covered up to €5 million.
Is a request already an order?
No. Submitting a request does not create a paid order. We will name your contracting party before you place the order.
I'm renting – who pays for the repair?
That depends on your rental agreement and the cause. If your landlord or property management should be involved, add their contact details to your request and we will clarify who commissions the work before we start.
Request
Tell us what you need.
We usually get back to you within 5 minutes. For emergencies such as escaping water, please call us directly.
24/7: +49 178 8658717Requests in English are welcome. Tell us your preferred language and we will take it into account.